Helpful FAQs

How does the 100 night trial work?

The old traditional way of buying a mattress in a retail store is time consuming, costly and can be nothing short of irritating with too many confusing expensive options. We think buying a mattress should be a hassle-free experience. This is why we offer a risk-free 100 night trial in your home. Sleep on it with peace of mind that you have time to make the right decision. If you are not completely satisfied that this is the right mattress for you, we will pick it up and refund your original payment in full.

Does Lusso Mattress offer financing?

Yes we do, we offer three easy finance plans - 3, 6 and 12 months with Affirm at checkout.

 

Shipping?

For US delivery we ship via UPS Standard from Chicago, Illinois.

Free shipping and free returns in the Continental United States. 

 

Is there a break-in period?

Your body will need time to adjust from your old mattress to the support and pressure relieving foam of a LUSSO mattress. You will have 100 nights to see if this is the right mattress for you. We encourage our customers to sleep on our mattress for at least 4 weeks for adequate break-in time so that you can make the best decision.

 

How do I return my Lusso Mattress?

Better sleep, guaranteed.

Try your LUSSO mattress at home for 100 days. Change your mind before the 100 days are up and get a full refund of your original payment, no strings attached. Or just keep sleeping better! It's completely your choice. 

To return within 100 day free trial, simply contact us at 1-844 MYLUSSO to obtain a Return Merchandise Authorization (RMA) number. We'll then set a time that works in your schedule during weekday business hours of 9 AM to 5 PM for our team members to pack up and remove the mattress. Forward us the receipt given to you from our pick-up team and a full refund of your original payment will be refunded. 

 

Can I re-box my Lusso Mattress when I move?

We use high compression machinery to press and compact our mattresses, then shrink wrap in plastic to hold the compression in place to be able to fit in a small box and ship conveniently. This process can not be duplicated outside the factory.

 

Where is Lusso Mattress made?

All our materials are designed, manufactured and assembled in the USA. LUSSO mattress has a combination of materials from California, North Carolina and is assembled in Illinois.